Connecticut Planning Text-to-911 as Part of New System

6.30.15 | Emergency Management Magazine

The state’s changeover to the next-generation 911 system has started at 10 pilot sites.

TNS – Connecticut’s emergency dispatchers in the not-too-distant future will be fielding not only 911 calls and texts, but perhaps even viewing photos and videos of crimes or accidents.
The state’s changeover to the Next Generation 911 system has started at 10 pilot sites across the state, including locally at the Mashantucket Pequot Public Safety Department and Valley Shore Emergency Communications in Westbrook.

All of the state’s 104 public service answering points are scheduled for a changeover by next year.

Photos and videos will not yet be an option but the text-to-911 feature is expected to be implemented at two pilot sites by the end of the year prior to a statewide rollout.

Anyone calling 911 is unlikely to notice a difference in the new IP-based system, which replaces the so-called enhanced 911 system.

William Youell, the director of the Division of the Statewide Emergency Communications for the Department of Emergency Services and Public Protection, said the existing system is “very reliable and functional, but obsolete” and increasingly difficult to find hardware for.

The new system, with national standards set by the National Emergency Number Association, is a more advanced technology with better user interfaces and connectivity throughout the state system.

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